99bet Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") is issued by 99bet ("99bet", "we", "us", "our") and governs the collection, processing, storage, and disclosure of personal data relating to users ("you", "your") of the 99bet platform accessible at 99bet.lat (the "Platform").

99bet is committed to protecting the privacy and personal data of all Platform users, including those accessing the Platform from Pakistan and other jurisdictions. This Policy is written in compliance with generally accepted data protection principles and is designed to be transparent about how your data is used.

This Policy should be read alongside the 99bet Terms & Conditions, which govern your overall use of the Platform. By registering an account, completing the 99bet login process, or otherwise using the Platform, you acknowledge that you have read this Policy and consent to the data practices described herein.

2. Personal Data We Collect

99bet collects the following categories of personal data from registered users and, in limited cases, from visitors to the Platform:

2.1 Identity Data

• Full legal name as it appears on official Pakistani documents;
• Date of birth (to verify the 18+ age requirement);
• Computerised National Identity Card (CNIC) number and document copy, or passport details where applicable;
• Photograph or selfie where required for enhanced verification.

2.2 Contact Data

• Pakistani mobile number (used as the primary account identifier);
• Email address;
• City of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad).

2.3 Financial Data

• Payment method identifiers — JazzCash or Easypaisa mobile wallet numbers, or bank account details for HBL, UBL, Meezan Bank, or Bank Alfalah;
• Transaction history — deposits, withdrawals, and bet settlements in Pakistani Rupees (PKR);
• Wallet balance and transaction timestamps.

2.4 Technical & Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session logs — login times, pages visited, game launches, and session durations;
• Betting and gaming history — markets bet on, stakes, outcomes, and game round data.

2.5 Communications Data

• Customer support chat transcripts and email correspondence;
• Feedback, complaints, and dispute-related records.

3. How We Collect Your Data

99bet collects your personal data through the following means:

• Direct provision: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting customer support;
• Automated collection: Technical data collected automatically when you access the Platform — IP address, device identifiers, browser data, and session activity logs;
• Third-party verification: Identity and address data verified through third-party KYC service providers as part of the account verification process;
• Payment processors: Transaction confirmation and status data received from JazzCash, Easypaisa, and partnered banking institutions when processing deposits and withdrawals;
• Cookies and similar technologies: Data collected via cookies, web beacons, and session identifiers as described in Section 9 of this Policy.

4. Purposes of Processing

99bet processes your personal data for the following specific purposes:

• Account management: Creating, maintaining, and securing your 99bet account; processing your login credentials; providing access to Platform features;
• Identity verification (KYC): Verifying your identity and age (18+) to comply with anti-money laundering obligations and responsible gaming requirements;
• Financial transactions: Processing deposits and withdrawals in PKR; reconciling your account wallet; detecting and preventing payment fraud;
• Sportsbook and casino services: Recording bet placements, game sessions, and outcomes; calculating winnings and settling markets;
• Responsible gaming: Monitoring account activity for problem gambling indicators; implementing deposit limits, session controls, and self-exclusion requests where requested;
• Customer support: Responding to account queries, complaints, and dispute resolution requests;
• Legal compliance: Meeting obligations under anti-money laundering (AML), counter-terrorism financing (CTF), and other applicable regulatory requirements;
• Security and fraud prevention: Detecting multi-accounting, bonus abuse, collusion, and other prohibited conduct;
• Platform improvement: Analysing aggregated usage patterns to improve the 99bet user experience, game library, and payment processing performance;
• Marketing communications: Sending promotional offers and updates where you have provided consent to receive such communications.

5. Legal Basis for Processing

99bet processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and 99bet — including account creation, transaction processing, game delivery, and customer support;
• Legal obligation: Processing required to comply with KYC, AML, CTF, and other applicable legal and regulatory obligations;
• Legitimate interests: Processing necessary for 99bet's legitimate interests in fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and certain cookie placements, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

99bet does not sell your personal data to any third party. Your data may be shared in the following limited circumstances:

• KYC and identity verification providers: Third-party services that assist with document verification and identity checks as required by our compliance obligations;
• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and any other payment service provider necessary to process your financial transactions;
• Game software providers: Evolution, Ezugi, Pragmatic Play, PG Soft, JILI, and other licensed game studios receive technical session data necessary to deliver game services. These providers operate under their own privacy and data security standards;
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or formal regulatory request, 99bet will disclose data to competent authorities. We will notify you of such disclosures where legally permitted to do so;
• Fraud prevention networks: Data may be shared with industry fraud prevention databases to identify and block fraudulent activity across the gaming sector;
• Business transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the successor entity, subject to equivalent data protection obligations.

All third-party service providers who handle 99bet user data are contractually required to process that data only for the specified purpose and in accordance with applicable data protection standards.

7. Data Retention

99bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and reporting requirements. Specifically:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, to satisfy anti-money laundering record-keeping obligations;
• Financial transaction records: Retained for a minimum of five (5) years in line with standard financial record-keeping requirements;
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Customer support records: Retained for three (3) years following the resolution of the relevant query or complaint;
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of compliance.

Where data is no longer required for any legitimate purpose, 99bet will securely delete or anonymise it in accordance with our internal data lifecycle procedures.

8. Data Security

99bet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 99bet Platform;
• Encrypted storage of sensitive data at rest, including financial information and identity documents;
• Access controls restricting Platform data access to authorised personnel only, on a need-to-know basis;
• Regular security assessments and vulnerability testing of Platform infrastructure;
• Incident response procedures for detecting and responding to data security events.

While 99bet takes reasonable precautions to protect your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the security of your 99bet login credentials and for notifying us immediately of any suspected unauthorised account access.

9. Cookies & Tracking Technologies

99bet uses cookies and similar technologies on the Platform to support functionality, maintain session state, and analyse usage patterns. The following types of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your 99bet session. These cannot be disabled without preventing Platform access;
• Functional cookies: Remember your preferences such as language settings, display options, and previously selected payment methods;
• Analytics cookies: Collect aggregated, anonymised data about how users interact with the Platform — which pages are visited most frequently, session duration, and navigation paths — to improve Platform performance;
• Marketing cookies: Where you have consented, these cookies help us and our partners deliver relevant promotional content.

You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will impair Platform functionality including the 99bet login process. All other cookie categories can be opted out of without preventing basic access to the Platform.

10. Your Rights

Subject to applicable law, you have the following rights with respect to your personal data processed by 99bet:

• Right of access: Request a copy of the personal data 99bet holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to restrict processing: Request that processing of your data be limited in certain circumstances;
• Right to data portability: Request a structured, machine-readable copy of data you have provided to 99bet, where technically feasible;
• Right to object: Object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes;
• Right to withdraw consent: Withdraw consent for any processing based on consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the 99bet support team via the contact details provided in Section 14 of this Policy. 99bet will respond to valid requests within a reasonable timeframe. We may require identity verification before processing certain requests.

11. Children's Privacy — 18+ Platform

The 99bet Platform is strictly an 18+ service. 99bet does not knowingly collect, process, or store personal data relating to persons under the age of 18 years. If you are under 18, you must not register an account or use the Platform in any capacity.

If 99bet becomes aware that personal data belonging to a person under 18 has been collected — for example, through a false declaration of age at registration — that data will be deleted immediately and the relevant account closed. Age verification via CNIC or passport is a mandatory step in the KYC process specifically to enforce this requirement.

If you believe that a minor may be accessing the Platform using your account or another account, please notify 99bet support immediately at [email protected].

12. International Data Transfers

The 99bet Platform serves users primarily located in Pakistan. Some of the third-party service providers engaged by 99bet — including game software providers such as Evolution and Ezugi, and payment processing partners — may process data in jurisdictions outside Pakistan. Where such transfers occur, 99bet takes appropriate steps to ensure that your personal data receives an equivalent level of protection to that required under applicable data protection standards, including through contractual data protection clauses with relevant service providers.

13. Changes to This Policy

99bet reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via their registered email address or by a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page indicates when the current version was published.

Your continued use of the 99bet Platform following any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the Platform and request account closure. The most current version of this Policy is always available at 99bet.lat/privacy-policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 99bet, please contact us using the details below. All contact details are provided as plain text and are not clickable links.